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Refund Policy

Effective Date: June 15, 2026

Refund Policy for Stellar Bridge Solutions LLC

At Stellar Bridge Solutions LLC, we provide professional consulting, project management, CRM implementation, business process improvement, and strategic advisory services. Because our services involve the allocation of professional time, expertise, planning, and customized deliverables, all engagements are subject to the following refund policy.

1. Consulting and Professional Services

All services provided by Stellar Bridge Solutions LLC are contract-based and customized to the specific needs of each client.

Once work has commenced on a project, consultation, implementation, assessment, or deliverable, fees paid for services rendered are non-refundable.

2. Deposits and Initial Payments

For projects requiring an upfront deposit, the deposit reserves project resources, planning time, and scheduling.

Unless otherwise stated in a signed agreement:

  • Deposits are non-refundable.

  • Deposits may be applied toward the total project cost.

  • Deposits compensate for project preparation, discovery sessions, resource allocation, and administrative work.

3. Project Cancellation

If a client cancels a project before work has begun, Stellar Bridge Solutions LLC may, at its sole discretion, provide a partial refund of payments received, less any administrative, planning, or preparation costs incurred.

If a client cancels a project after work has begun:

  • The client remains responsible for payment of all completed work.

  • Any prepaid amounts may be applied toward completed services and project expenses.

  • Refunds will not be issued for services already performed.

4. Client Delays and Non-Responsiveness

Projects often require timely communication and feedback from clients.

If a project is delayed due to client inaction, failure to provide required information, or extended periods of non-responsiveness:

  • Project fees remain non-refundable.

  • Stellar Bridge Solutions LLC reserves the right to reschedule project timelines.

  • Additional fees may apply for substantial project restarts or scope adjustments.

5. Change Requests and Scope Modifications

Any changes to project requirements after work has begun may require a revised scope of work, timeline adjustments, or additional fees.

Refunds will not be issued due to changes in client preferences, business priorities, or project direction after work has commenced.

6. Satisfaction and Deliverables

We strive to deliver high-quality professional services and maintain open communication throughout every engagement.

If a client has concerns regarding deliverables, we encourage prompt communication so reasonable revisions or adjustments can be discussed in accordance with the terms of the applicable service agreement.

7. No Guarantee of Specific Business Results

While Stellar Bridge Solutions LLC provides professional expertise and recommendations, we cannot guarantee:

  • Increased revenue

  • Sales performance

  • Customer acquisition

  • Regulatory approvals

  • Business growth outcomes

  • Specific operational results

Accordingly, dissatisfaction with business outcomes does not constitute grounds for a refund.

8. Contract Terms Govern

In the event of any conflict between this Refund Policy and a signed client agreement, Statement of Work (SOW), Master Services Agreement (MSA), or consulting contract, the signed agreement shall control.

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